Frequently Asked Questions

Everything you need to know about your next favorite companion.

What materials are used in Plushie Depot products?

All of our plushies are crafted with premium, hypoallergenic polyester fibers and ultra-soft minky fabric to ensure maximum durability and comfort for all ages.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

Can I wash my plushie in a washing machine?

We recommend spot cleaning with a damp cloth and mild detergent. For a deeper clean, place the plushie in a mesh laundry bag and use a cold, gentle cycle, then air dry completely.

What is your return policy?

We offer a 30-day return window for all items in their original, unwashed condition with tags attached. Please contact our support team to initiate a return label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

Are your products safe for infants?

Safety is our priority. All Plushie Depot products undergo rigorous safety testing and meet ASTM and EN71 standards, featuring secure stitching and no small plastic parts that could pose a choking hazard.